About The Milestone Hotel
The Milestone Hotel is a jewel of boutique luxury, sitting directly opposite Kensington Palace and Gardens in one of London's most beautiful settings. This ornate Victorian townhouse has been transformed into a hotel of extraordinary character, with each of the 62 rooms individually designed — from the Safari Suite to the Venetian Room — creating spaces that feel more like private apartments than hotel rooms.
The personal butler service is a hallmark: guests are assigned a dedicated butler who handles everything from unpacking to drawing baths and arranging theatre tickets. Cheneston's restaurant serves refined British cuisine, and the cosy panelled bar is perfect for a quiet nightcap. The Kensington location means the V&A, Natural History Museum and Science Museum are a five-minute walk, while the West End is easily accessible via the District or Piccadilly lines.
Why you'll love it
- ✓Personal butler service for every guest
- ✓62 individually designed rooms opposite Kensington Palace
- ✓Cheneston's restaurant serving refined British cuisine
- ✓Five-minute walk to V&A, Natural History and Science museums
Good to know
Nearest tube
High Street Kensington (District, Circle) — 3 min walk; Gloucester Road (Piccadilly, District, Circle) — 8 min walk
Check in
2:00 PM
Check out
12:00 PM
West End Shows
20 minutes by Tube (District line to Embankment or Piccadilly line from Gloucester Road to Piccadilly Circus)
Internet
Free WiFi
Parking
Not available on-site
Audience reviews
Very Good
461 reviews
Elizabeth W.
November 2024
“The butler service is extraordinary — we felt like royalty. Our room overlooked Kensington Palace and was beautifully decorated. The afternoon tea was intimate and delicious. A truly special hotel.”
Jonathan P.
February 2025
“Every room tells a story here. Ours was the Ascot room with horse racing memorabilia — charming and fun. The bar is wonderfully cosy. We walked through Kensington Gardens to the Serpentine every morning.”
Claire D.
August 2024
“The most personal hotel experience I've had. The butler knew our names, our preferences, everything. Cheneston's dinner was excellent. The location opposite the palace gardens is magical.”
Frequently asked questions
How does the butler service work?
Each guest is assigned a personal butler who assists with unpacking, pressing clothes, drawing baths, making reservations and any other request. It's included in the room rate and is a genuine highlight.
Is the hotel suitable for children?
Yes, the hotel is family-friendly and can arrange children's amenities, special menus and connecting rooms. The proximity to the museums makes it an excellent family base.
How far is it to the theatres?
Take the District line from High Street Kensington to Embankment (about 15 minutes) or the Piccadilly line from Gloucester Road to Piccadilly Circus (about 18 minutes). Both routes are straightforward.
Can the hotel arrange theatre tickets?
Absolutely — the concierge and butlers are excellent at sourcing theatre tickets. Let them know what you'd like to see and they'll handle the rest.
Price from
£300
per night
Check availabilityAbout
From
£300/per night